Simple AI w/ Responsible Implementation & Trust
Governance Over Gadgets As we look toward the new year, the most important lesson in municipal technology is simple: Trust is earned through transparency. For any AI tool to be successful in a local government setting, it must be governed by a clear set of public standards.
The Three Pillars of Responsible Use:
Transparency: Residents should always be informed when they are interacting with an automated system rather than a human staff member.
Human Oversight: AI should never have the final word on significant decisions. Whether it’s a permit approval or a policy change, a human professional must remain "in the loop."
Data Privacy: Any tool used by a city must adhere to strict data residency and security standards to ensure resident information is never used for unauthorized training or marketing.
